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We're Hiring: Member Services Specialist

Posted By Kate-Madonna Hindes, Wednesday, July 29, 2015


Ewald Consulting, Inc.

Member Services Specialist Job Description



Job Title:                    Member Services Specialist

Department:               Member Services

Reports to:                 Vice President – Member Services/Department Manager



Purpose of the job:

To serve as a first point of contact for members, potential members, and others who do business with our client associations and with Ewald Consulting.


Essential functions and responsibilities:

  • Support Member Services key competencies including:

                * Answer phones per schedule established by department manager

                * Contribute to the accurate and timely processing of client membership information, including new member registrations and renewals

                * Perform data entry projects as directed by department manager

                * Support department initiatives

  • Support projects in Events, Communications and Account Executive departments as directed by V.P. Member Services.


    Knowledge and skills:

  • Excellent oral communication skills

  • Excellent customer service skills

  • Ability to handle multiple tasks simultaneously

  • Good written communication skills

  • Accurate data entry skill

  • Detail oriented

  • Acute understanding of deadlines

  • Excellent interpersonal skills

  • Time management (must balance and prioritize multiple projects)

  • Ability to use computer programs including Access, Word and Excel and databases specific to Member Services (current website-database system is YourMembership


    Other duties and responsibilities:

  • Tasks as requested by the President or direct supervisor.


    Supervisory responsibilities:

  • None


    Technology Requirements:

  • Personal Computers and software including Microsoft Office Suite

  • Internet and e-mail programs

  • Multiple-line phone system

  • Copier, printers

  • Fax

  • Mail machine


    Working conditions and environment:

  • Fast-paced environment working with a variety of professional trade associations

  • Business casual attire



If interested, please email: billm@ewald.com

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